Ting: a Lesson in Customer Service

I want to tell you a story about a guy named James. I don’t really know that much about James if I’m honest, but I like James a lot. I only spoke to James one time for about 4 or 5 minutes, but in that time he was genuine, kind, and helpful. The fact that I remember James’ name is something of note because James was the customer service rep I spoke to at Ting when I had to call to cancel my GSM line with them.

ting-pricingLooking to reduce my monthly cellular bill, I decided to try Ting’s GSM network, since it worked with my current Galaxy S7 Edge, but alas, GSM in my neck of the woods is pretty terrible at best.

When I called Ting, I was shocked that it rang a few times and I immediately was greeted by James. No auto-attendant, no “Press 1 to pay your bill, press 2 to check your balance, press 3 for customer service…” nope. I just got right to James. He listened to what I had to say and seemed genuinely bummed that it didn’t work out for me. With no fuss whatsoever, he canceled the line for me. I told him I would like to try the CDMA network in the near future when I could get my hands on a phone that is compatible. That had always been in the back of my head when I ordered the GSM SIM card anyway, but my interaction with James solidified my resolve.

Here’s the thing; I had a good customer service experience and  I actively want to be Ting’s customer now. Not just because my bill will be lower, but because this is how they treat someone who is canceling their service, with personal, personable interaction.

Anyone who runs a business should take note of this, Ting is doing it right.

This post is in no way sponsored by Ting, but I cannot recommend them highly enough based on my experiences with them thus far. I have a CDMA SIM on the way for a different phone and wholeheartedly hope it will meet my needs.

If you’re interested in trying out Ting as your cellular provider, you can use my referral code and you’ll get $25 for a phone/SIM (or your service if you BYOD).


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